CUSTOMER CARE

FAQs

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What are the shipping options?

We currently only offer free standard shipping to local Australian customers.

Please note, we currently only offer standard and express international shipping options to the following countries: New Zealand, Japan, Hong Kong, Malaysia, Singapore.

We are working on expanding to other overseas markets in the near future.

Please read our Shipping Policy for more details.

When will my order arrive?

Typically, free standard shipping takes 3–10 business days from fulfilment within Australia.

Please note the COVID-19 pandemic has led to a major surge in parcel deliveries, as well as causing disruptions to Australian carrier delivery operations, so there may be delays that are out of our control.

Where are your bags designed and made?

Our bags are designed in-house in Australia and are manufactured in Southern China. Our manufacturing partner has over 14 years of experience creating high-quality bags and employs the highest quality control management standards and procedures.

Where are you located? Do you have a store?

We are based in Melbourne, Australia! Carigu products are sold exclusively at www.carigu.com.

Is the Melbourne Chef Backpack machine washable?

Although the backpack is made with water-restitant materials, it will not withstand a machine wash.

To clean your bag, simply use a damp cloth and for tough stains, use a high-grade multi-purpose fabric cleaner.

Do your bags have TSA locks?

The Melbourne Chef Backpack does not have a TSA lock. However, we will be looking at incorporating this into our future products!

What is your returns policy?

If you are not satisfied with your purchase, we will try our best to provide a solution. Our returns policy can be found here.

Do you offer gift cards?

Yes, we do! Please click the Gift Card link to view our available e-gift card options. Note that our Gift Cards are delivered by email to the purchaser.

Do you offer a Student Discount?

Yes, we are proud to offer a 10% culinary student discount (Australia only). Please email support@carigu.com with the subject line "Student Discount" and attach a valid student ID with proof of enrolment to receive the discount.

Please note you can only use one discount code for a single order.

Can I use multiple discount codes on a single order?

Please note discount codes don't stack. Only one discount at a time can apply to a single order.