WHAT'S THE WARRANTY ON YOUR PRODUCTS?
Carigu guarantees the quality and performance of our products from defects in material or workmanship. Material refers to zippers, buckles and fabric. If a product fails due to a manufacturing defect, we will repair or replace the product.
Carigu's warranty does not cover general wear and tear, which is damage that results from normal use. Wear and tear examples include rips, tears, misuse, abrasion, colour fading and the breakdown of materials over the years.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
HOW DO I MAKE A WARRANTY CLAIM?
For evaluations, please email us at firstname.lastname@example.org with your order number together with any images and videos of defects. A Carigu customer support team member will get back to you as soon as possible and let you know the next steps.